Pets

• Does the security deposit change when living with a pet?

  Yes. If a pet lives in the apartment, a double...

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• Who is responsible for damages caused by a pet?

  The resident is responsible for any damages caused by a...

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• Can I move in with a pet?

  Pets are welcome in our apartments, and living with a...

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Furniture

• What furniture and appliances are included in the apartment?

  All apartments are fully furnished. Each apartment includes kitchen furniture,...

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• Are bed linen, dishes, and household items provided or can they be purchased?

  Bed linen, dishes, and household items can be rented if...

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• Can I bring my own furniture or make changes to the apartment?

  No changes or alterations may be made to the apartment...

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Moving In

• How can I ask for more information about an apartment or book a viewing?

  Each Scandium Living building has a dedicated contact person who...

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• How does move-in work and when do I receive access information?

  Move-in takes place on the lease start date and the...

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Bills & Utilities

• What does the monthly invoice include?

  The monthly invoice includes the accommodation fee as well as...

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• Which costs are fixed and which depend on consumption?

  The accommodation fee includes fixed costs related to the use...

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• When is the invoice sent and by when must it be paid?

  The monthly invoice is sent at the beginning of each...

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Security Deposit

• How large is the security deposit and when must it be paid?

  The security deposit is generally equal to one month’s rent....

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• Can I rent an apartment without a security deposit?

  Yes, it is possible to rent an apartment without a...

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• When and under what conditions is the security deposit refunded?

  If, at the end of the contract, there are no...

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Rental Agreement & Documents

• What is the minimum rental period and how long is the contract signed for?

  The minimum rental period is 3 months. The agreement is...

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• What documents are required to sign a rental agreement?

  To sign the agreement, personal and contact details are required,...

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• Can I register my place of residence at a Scandium Living address?

  Yes, it is possible to register a Scandium Living address...

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• Can an apartment be rented under a company name?

  Yes, it is possible to rent an apartment under a...

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Contact & Support

• How is emergency reporting handled outside working hours?

  Outside working hours, emergencies and urgent issues are handled by...

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• What should I do if I lose my access code?

  In case of access-related issues, please contact the Customer Relations...

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• What should I do if the fire alarm is triggered?

  If the alarm is activated due to smoke, steam, or...

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Moving Out

• Can I change apartments or move to another building during my tenancy?

  Yes. It is possible to change apartments or move to...

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• Can a fixed-term lease be terminated early?

  Yes. The lease can be terminated early with at least 60...

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• What condition should the apartment be in upon move-out?

  The apartment must be returned clean and tidied, in the...

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House Rules

• What are the main house rules in the buildings?

  Residents must be considerate of others, keep shared areas clean...

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• How does cleaning and waste sorting work?

  Residents are responsible for keeping their own apartment clean, and...

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• What should I do if something breaks in the apartment or neighbors disturb the house rules?

  If something breaks in the apartment, a technical issue occurs,...

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Internet & Facilities

• Is internet included in the rent?

  Internet in the apartment is generally not included in the...

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• Which shared areas can be used free of charge?

  The building’s indoor and outdoor areas are available for use...

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Storage

• Is a storage unit included with the apartment?

  A storage unit is generally not included with the apartment....

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• Where can I store a bicycle or a stroller?

  Secure storage options for bicycles and strollers are available in...

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Parking

• Are there parking spaces at the building and how can I rent one?

  If you need a private parking space, please contact us....

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• Where can guests park?

  Guests can park in public city parking areas or on...

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• Is there an electric vehicle charging option in the building?

  There is currently no electric vehicle charging available at the...

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